Continuous Improvement
Ferguson Integrated strives to streamline our process, increase efficiency, and constantly increase the value we provide our customers. We standardize our processes via ISO 9001:2000 registration, then improve our processes via LEAN thinking.
According to DM Review, covering Business Intelligence, Integration & Analytics (August 3, 2005)
"In the end, the real winner is any company that successfully engages in some form of continuous improvement, regardless of whether it is Lean, Six Sigma, or some other well-executed approach."
"I can't think of any company that claims to be world class that is not utilizing some form of continuous improvement approach."
"Without a continuous improvement approach you're not even treading water in today's global economy."
ISO
Our primary distribution centers are registered as ISO 9001:2000. Other FIS facilities are to be registered in the future. What can an ISO certified supplier mean to you? Studies show*:
- 30% Reduction in customer claims
- 95% improvement in delivery time
- Reduced errors from 3% to 0.5%
- 40% reduction in product cycle time.
- 20% increase in on-time delivery
*Source: www.the9000store.com
LEAN
LEAN thinking means constantly generating ideas to get better. This is part of the Ferguson Integrated culture. Our associates are turning in hundreds of projects per year that enable us to steadily improve how we run our business and serve our customers.
