Ferguson Difference

The Ferguson Difference

At Ferguson, our people are the foundation of our business. We’re different because our high level of experience and industry knowledge means that we speak the language of your trade. See for yourself how Ferguson associates stand above the competition and discover how we can serve as an extension of your pro trade business.

Who You Are

Whether you’re a trade professional specializing in plumbing, HVAC, commercial contracting, waterworks, facilities maintenance or a similar industry, we know who you are. You’re not afraid to get your hands dirty. You’re up before the crack of dawn every day. You’re the first one on the jobsite, and you’re the last one to go home in the evening. Which means you’ve probably worked more than your fair share of night shifts. You’ve got skin in the game and you care about getting the job done right the first time, every time. You have enough years of experience to know that cutting corners doesn’t cut it, and that’s why you can trust Ferguson.

Who We Are

At Ferguson, we have the know-how you need from people you can depend on. On average, our associates have nine years of experience serving you through the various divisions of our organization. In addition, it’s not uncommon to see associates with more than 20 years of experience. The Ferguson associate that you’re likely to come into contact with has such a high level of expertise and loyalty to your industry, that you can trust us to help find an answer when it comes to the most challenging questions. We are dedicated to doing whatever it takes to help you get your job done.

Where We Serve You

Ferguson gives you the assurance that wherever and however you choose to do business, our people will be there to help you.

On the Web

When you order on Ferguson.com you can trust that the same Ferguson associates you see at your local Ferguson Counter everyday are the same people taking your order on the web. Our online solutions provide you with another convenient avenue for doing business with us. Look up specs, check stock and place orders in a few clicks from your desktop or mobile device and save time. You can choose to have your order delivered to your jobsite, your warehouse or to your local counter for Pro Pick-Up. Sign up or log in to your Ferguson.com account and get what you need, fast, from the same team you’ve always depended on.

Hazel D.

Hazel D.

Internet Merchandiser - Virginia

I help to introduce our customers to new, innovative products designed to give them a significant return on their investment.

Over the Phone

From checking stock and getting quotes for pricing to inquiries about large-scale services and solutions, our dedicated phone sales associates can help. So if your customer calls you at 2:00 a.m. with a broken water heater, you can trust us to be there by calling the Ferguson Commercial Water Heater Delivery service. Interested in renting pipe fusion equipment? Our National Rental Center specialists can help you with that too. If you’re a facilities maintenance professional and need access to janitorial and MRO supplies, our people at the National Sales Center can help you get the products you’re looking for. And if you simply want to place an order over the phone, your local Ferguson is ready to take your call.


In addition to helping you on the web and over the phone, you can count on Ferguson for reliable business solutions in person. The product experts at our local Ferguson Counters can help you get the professional-grade parts and equipment you need for virtually any project, big or small. If you’re looking for assistance with organizing your stockroom or warehouse, our associates can customize an inventory management system to save you time and money. Ferguson is ready to help you at any of our convenient nationwide locations.

Brad B.

Brad B.

Outside Sales - Indiana

I train customers directly for customized eProcurement solutions providing cost-savings by dramatically reducing the time replenishing their supplies.