How to Use Pay My Bills
Learn how to use Online Bill Pay to securely view, download, print, and pay invoices online 24/7.Overview
Simplify invoice management with Online Bill Pay on Ferguson.com, providing Ferguson commercial credit customers secure, 24/7 access to view and pay invoices online.
With Online Bill Pay you can:
Access Accounts Payable information 24/7
View a summary of your balances
View, print, and download copies of unpaid and paid invoices
Select and securely pay invoices today, schedule for a future date or enroll in autopay
Depending upon the needs of your organization, you can utilize online bill pay with one of the three access levels:
View – View bills
Standard Bill Payer – Pay bills
A/P Admin – Pay bills, add additional users, and assign users’ role
If you are designated as the A/P Admin for your ferguson.com account, sign in and go to “Company Settings” in the account drop-down menu or in the left navigation of your Dashboard. You can then set up a new user for access to Online Bill Pay or change the role of an existing user.
Pay Bills and View Role
Depending on your user permissions, you will see one of the two options below after clicking "Bill Pay Info" on your dashboard.
Read-only access for tracking account paperwork.
View Documents: Access and view invoices, credit memos, and statements.
Share & Print: Save, email, fax, or print your account PDF documents.
Note: Cannot make payments, save payment methods, or manage users.
Day-to-day invoice payments without account admin rights.
Pay Invoices: Pay bills and save/update payment methods.
View Documents: Access, print, or email invoices, credit memos, and statements.
Pay Invoices: Pay bills and save/update payment methods.
Note: Cannot schedule future payments or manage other user accounts.
Full payment and team management control.
Schedule Payments: Set up future, one-time payments.
Manage Users: Add team members and assign their roles.
Pay Invoices: Pay bills and save/update payment methods.
View Documents: Access, print, or email invoices, credit memos, and statements.
Requesting Access
To request access to Online Bill Pay, click “Online Bill Pay”, located under “My Solutions” on the left hand pane of the dashboard.
If you do not have a credit account with Ferguson, you must first apply for credit, and upon receiving an approval email, complete the online bill pay registration on the Payment Solutions page.
If you do have a credit account, you can click “Request Online Bill Pay Access” to start the setup process.
Your request for Online Bill Pay will take approximately 24 business hours to be processed and an email is automatically sent to the new A/P Admin letting them know they can now access Online Bill Pay by using the “Online Bill Pay” button on their Dashboard.
If your company is already registered for Online Bill Pay, the Payment Solutions page will display the name of the A/P Admin. If you do not have the ability to pay bills for your company, you can still view invoices with the Accounting, Combo, and Admin roles by clicking “View Bills” on the Payment Solutions page or “Online Bill Pay” from your Dashboard.
Navigating Online Bill Pay
Online Bill Pay displays a summary of the company’s current due, future date, and past due balances and a variety of tabs and actions based on the user access level.
From the summary screen you can “Select Amount” to pay. Click on the box next to the invoice time frame you wish to pay, and “Select Amount” will highlight with the total due. Next, click the “Pay” button and you will be taken to the “Pay Bills” screen with a list of invoices and amounts included in that time frame. Here you can select individual invoice pay amounts, see the total, select the payment account, and payment date before authorizing and confirming your payment.
You can also select the blue “Documents” link on the right to be taken to the list of invoices in that specific time frame or choose to “Pay Other Amount” and enter an amount in the box and select “Pay Amount.”
Note: Using “Pay Other Amount” will apply to the amount entered to the oldest documents first and will consider any credit memos issued on the account.
Displays all open invoices and their open balances.
Displays all closed or paid invoices.
Displays payment activity using Online Bill Pay. This menu does not include history on payments through any other method. You can also download a list of invoices paid by selecting the appropriate checkbox and clicking “Download.”
Allows you to update your profile, payment settings (including AutoPay), notification settings, and perform user management.
Open Tab Features
From the Open tab you can access the following features. Users with access to pay bills will see “Pay Bills” and “Pay on Account” on the Open tab.
Total Balance – Displays the total outstanding balance of the account.
Pay Bills – Allows users to select individual invoices to pay.
Note: The grey column headers at the top of the invoices allow you to expand each header to sort or search for a specific document. The “Select All Box” at the top left on the header line is used to select all invoices at the same time.
Pay on Account – Allows users to make a lump sum payment. The tab is visible after a payment account is established under the Payment Settings in the Settings tab.
Print – Select individual invoices using the check boxes for each invoice and click “Print” to print the selected invoices.
Download – Select individual invoices from the open or closed tab and then click “Download” to choose the file format for your download. The available selections include file types such as CSV, PDF and others compatible with many popular accounting software packages, like QuickBooks and Peachtree.
Move to Closed – Any invoices that have been paid in full, or previous months statements automatically move to the Closed tab.
Pay Bill Settings
The Settings tab allows an Accounting Admin to manage payment settings so they can make bill payments for their company.
Update username, name, and email address.
View current payment methods, manage AutoPay settings, set payment options, and add new bank account information.
Auto-Pay Settings
To enroll in Autopay, select the Autopay Settings tab, then from the 3 drop down selections:
Auto-Payment: Enabled
Payment Account: Choose the saved payment method you would like enrolled for Autopay.
Day(s) of the month: The date you would like the payment processed. Recommended to set 3 days prior to your due date.
After these selections, review and agree to the terms and conditions. Once completed, a payment will automatically be processed on the date chosen. This payment will be made for all invoices that have a due date that falls before the next months auto pay date (preventing your account from going past due).
Edit existing payment information, add new Payment Methods, or delete existing payment information.
Choose whether invoices will automatically move to the Closed tab upon receipt of payment.
Manage account notification settings. Place a check mark in the box if you want to receive payment confirmation messages.
Displays only for A/P Admin and allows them to manage existing bill pay users and select user privileges.
Set Up Payment Information
You can pay bills individually, in groups, or make a lump sum payment on your company’s account, but first you will need to make sure you have set up your payment information so a payment can be processed.
Your company’s payment information can be saved within Online Bill Pay through the following steps:
Step 1
From within Online Bill Pay, click “Settings,” and then click “Payment Settings.” To verify bank account or credit card information already saved, click “Edit” and to delete an existing account, click “Delete.”
Step 2
To “Add Bank Account,” enter the following information for your payment account.
Friendly Name – Enter a name to easily differentiate the account from any others that may be entered.
Bank Name – Enter the name of the bank.
Account Type – Select the type of account from the drop-down menu.
Name on Account – Enter the name on the account.
Routing Number – Enter the 9-digit routing number.
Account Number – Enter the bank account number.
Re-type Account Number – Re-enter the bank account number.
Address/City/State/Zip Code – Enter the address associated with the bank account, including city, state and zip code.
Step 3
Click “Save” to complete the setup. You are ready to pay bills online.
Pay Bills
If you have access to pay bills, you can pay individual or multiple invoices through the following steps:
From the Open tab, check the invoices you wish to pay and then click “Pay Bills” to begin the payment process.
Note: When selecting multiple invoices, the dollar amount will appear in the bottom right corner of the table. If credit memos are selected, the dollar amount of the credit will be subtracted from the total payment amount shown in the bottom right corner.
The Payment Details screen will display. Here you will confirm the email address for the payment receipt, the date of the payment, and invoices and credits to be applied. The dollar amount of each invoice or credit will be listed, and the payment amount box will pre-populate with the full amount of each.
Select or verify the following payment information:
Email for Payment receipt—Enter the email address for where you want the receipt of this payment sent.
Payment Account – Select the desired Payment Account from the drop-down menu.
Payment Date – Review or enter a new payment date. You can select a future date.
Payment Amount – Review the default amounts and adjust as necessary. If you change a payment amount, you are required to select or enter a reason in the Reason column drop-down menu.
Click “Next” to progress to the Payment Method selection page.
On the Payment Method selection page you can select the payment method you would like to use for this payment. All of your saved payment methods will be listed on this page.
Additionally, you can add a new payment method at this screen.
Once your payment method is selected, click “Proceed to Review”.
- Review the final authorization screen, then click “Authorize and Pay”. Your payment is submitted
Pay on Account
You can make a lump sum payment towards your account, but you must have your account information already saved within “Settings.”
Step 1
Click “Pay on Account” from the Open invoices tab to make a lump sum or one-time payment towards your account.
Step 2
Enter/Verify Payment Details
- The Payment Details screen will display. The payment details must be entered and verified to complete the payment.
Select or verify the following payment information:
Payment Amount – Enter the lump sum payment amount.
Payment Date – Review or enter a new payment date. You can select a future date.
Reference Number – This optional field is available for you to enter a check number to associate with the payment.
Reference Date – This optional field is available for you to enter a date to associate with the payment.
Payment Notes – Enter instructions on how to apply the payment (i.e., apply oldest to newest, apply to statement balance, apply to job account #12345, etc.).
Email for payment receipt- Enter the email address of where you want the receipt sent to. You can also add a secondary email address.
Then click “Proceed to Payment” to go to the Payment Method selection page.
Step 3
On the Payment Method selection page you can select the payment method you would like to use for this payment. All of your saved payment methods will be listed on this page.
Additionally, you can add a new payment method at this screen.
Once your payment method is selected, click “Proceed to Review”.
Step 4
Review the final authorization screen, then click “Authorize and Pay”. Your payment is submitted.
- Note: When utilizing the Pay on Account option, please be sure to send any remittance information including your account number and payment amount to Ferguson at OLBP@ferguson.com so we can post your payment properly for you.