PRO Plus™ Pilot Program
You have been selected to participate in a limited-time test version of our loyalty program, PRO Plus. As a pilot member, you will earn points for both online and in-store purchases. This page serves as your hub for program details, benefits, and updates throughout the pilot experience.
Exclusive Invitation – For a Limited Time Only
We’ve invited a select group of valuable customers to help shape the future of PRO Plus by trying out a new, limited-time rewards experience. As a thank-you for participating, you’ll enjoy enhanced rewards, receive exclusive gifts, and even have a chance to win an all-inclusive trip for two in 2027.
As a member, you have expanded access to rewards through December 31, 2026. Access your PRO Plus account to review your point balance and redeem rewards.
3 Ways to Earn
Shop in-store
Visit your local Ferguson counter and make a purchase.
Place an order by phone
You can place your order over the phone or by calling a local branch directly.
Make a purchase on ferguson.com
Place orders via your ferguson.com account for delivery or in-store pick-up.
Climb the Tiers
Every participant begins as a Standard member, earning one point for every dollar spent. As your qualifying spend with Ferguson grows throughout the year, you’ll unlock higher tiers that boost your earning power. Each tier increases the points you earn per dollar—doubling or even tripling your rewards.
Your tier status is based on total qualifying spending with Ferguson, not your point balance, so every job counts. Discover how to quickly grow your points with our new reward tiers, only available to pilot group participants.
Power Up Your Points
Beyond tier-based earnings, pilot members have access to exclusive opportunities to rack up even more points. Here’s how you can power up your rewards:
Choose Pro Pick-Up
Boost rewards by earning 100 points every time you choose Pro Pick-Up.
Product Power-Ups
Get rewarded for buying the tools and products you use most. Every purchase of an eligible item earns points, whether you buy online or in store.
Tier Kickers
Every time you unlock a new tier level in the PRO Plus pilot, we celebrate your progress with bonus points. These Tier Kickers give you an extra reward just for leveling up—because moving up should feel like a win.
Online Bonus Promotions
Keep an eye out for limited-time offers on ferguson.com where selected products earn double, triple, or even quadruple points. These Online Bonus Promotions are your chance to stock up and score big.
Enjoy Rewards!
As you climb tiers and grow your business with Ferguson, you’ll unlock access to exclusive perks, gifts, and experiences that go beyond the job site. From gear to getaways, here’s how your rewards stack up:
Rewards Catalog
Redeem your PRO Plus points for a wide range of merchandise, event access, and travel experiences.
Tier Gifts
Every level comes with a thank you. As you climb through the earning tiers, you’ll receive a Ferguson gift at each new level.
Incentive Trip
Our top 10 customers that achieve VIP status with the highest percentage of year-over-year growth in spend* will win an exclusive trip for two to Aruba. Grow your business and you could be packing your bags!
Brought to you in partnership with:
FAQ
Explore answers to frequently asked questions about Ferguson PRO Plus and the pilot program below.
A. Ferguson PRO Plus is a customer loyalty program where participants are awarded points when they order products on ferguson.com. Participants can then redeem their points for a wide variety of consumer goods, event tickets, and individual travel options from our reward redemption site. The PRO Plus pilot program is a limited-time opportunity for select customers to participate in an enhanced version of our loyalty program.
A. Ferguson PRO Plus awards points when customers order products on ferguson.com. The pilot experience will include more opportunities to earn points for your purchases with Ferguson, both online and in-store. Pilot customers will also receive exclusive gifts and the opportunity to win an all-inclusive trip for two in 2027.
A. No, Ferguson PRO Plus and the pilot program are completely free to all participants.
A. You earn points by purchasing products on ferguson.com, shopping in-store, or placing an order over the phone. Points are not awarded for taxes, freight, and miscellaneous charges. Orders placed with an eProcurement platform are not eligible for points.
A. All products purchased from Ferguson qualify for points. Points are not awarded for taxes, freight, and miscellaneous charges.
A. Baseline earning throughout the PRO Plus pilot will be dictated by member tier. All participants will start as a Standard member, where they will earn one point for every dollar spent online, in-store or over-the-phone.
Customers will unlock new earning tiers as they surpass qualifying spend thresholds with Ferguson. Each new tier increases the points earned per dollar—doubling or even tripling the rewards. Tier status will be determined by qualifying spend throughout the year, not by point balance. Pilot participants can also earn additional points by purchasing select products or using Pro Pick-Up. Additional details on earning extra points will be shared soon.
A. All points issued to a participant will be valid for the life of the program, as long as the participant remains active on ferguson.com. If you do not earn points for a period of 365 days, all unredeemed points will be forfeited.
A. Use the following steps to redeem points:
Sign in to your ferguson.com account
Access PRO Plus Rewards from your Dashboard under My Solutions
Click REDEEM POINTS on the PRO Plus Rewards page, where you'll access the Rewards site experience
Select SHOPPING in the top navigation to explore the rewards catalog
Find items you want to redeem points for, then check out. Your rewards will soon be on their way!
A. The earning and benefits associated with the PRO Plus pilot program are tentatively scheduled to end in December 2026. Ferguson reserves the right to end the pilot program at any time if necessary.
A. The PRO Plus pilot program is our way of testing new rewards and benefits to better serve you. Your participation and feedback are helping us shape the future of PRO Plus. Setting an end date for the pilot allows us to gather insights from this experience and gives us the flexibility to explore more improvements before rolling out larger updates.
A. Once the pilot ends, participants will transition back to the online-only version of the PRO Plus program, and all pilot-specific benefits will be discontinued. Customers who took part in the pilot will retain their points, which can be redeemed or will remain active as long as they continue to use ferguson.com. If a customer becomes inactive, their points may be forfeited.
*eProcurement and FergusonHome.com orders are not eligible for points.
Have more questions about Ferguson PRO Plus?
Check out the official program rules for details. You can email our customer service team or call 888-222-1785, M-F 8AM – 8PM EST.