Ferguson.com Privacy & Security Policies
Information, collection & use
Ferguson is the sole owner of the information collected on its website. Ferguson.com is part of the Ferguson Enterprises, LLC family of companies (the “Ferguson Group”). We may share your personal information internally within the Ferguson Group (such as Build.com, Power Equipment Direct and Signature Hardware) so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests. You may therefore receive direct marketing from these Ferguson Group companies. We will not sell, share or rent this information to others. Ferguson collects information from our customers at several different points on our website including the order and quote pages. This information is used for the sole purpose of providing you the best possible service when requesting information or ordering products.
When you visit Ferguson.com, with the help of our 3rd party authorized agents, we collect information (such as IP address, domain name, browser type, broad geographical information, site-navigation pattern, etc.) to improve our website and to refine our marketing campaigns and promotions. We do not gather any personally identifying information about you when you visit this site, unless you choose to provide such information to us.
When you place an order, we request contact and credit card information. This information is used strictly for billing purposes and to successfully complete and fill orders. If we should have trouble processing an order, the contact information is used to get in touch with you.
Ferguson takes strong precautions to protect your information both online and offline. We use a variety of technical solutions to make shopping safe at our website. Your information is encrypted and is protected by industry-standard Secure Sockets Layer (SSL) software. While we use SSL encryption to protect sensitive information online, we also protect your information offline. All of your customer information is maintained in a restricted section. Only those of our employees who need the information to perform a specific job function (for example, customer service representatives) are granted access to personally identifiable data.
California resident's rights to personal information
If you are a resident of California, you have the right to request from businesses a disclosure of data collection and sales practices in connection with your data. This includes: categories of personal information collected, the source of the information, use of the information and — if the information was disclosed or sold to third parties — the categories of personal information disclosed or sold to third parties and the categories of third parties to whom such information was disclosed or sold.
As a California resident, you are afforded:
- The right to request a copy of the specific personal information collected about you during the 12 months before your request
- The right to have such information deleted (with exceptions)
- The right to request that your personal information not be sold to third parties, if applicable
- The right not to be discriminated against because you exercised any of these rights
How to Exercise Your Rights Regarding Your Personal Information
You may request a disclosure report regarding your personal information and/or request that your personal information be deleted from our database by calling 1-888-222-1785, by contacting us here or emailing us at email@example.com. Please note, we take security measures to identify our consumers to a reasonable degree of certainty prior to providing any information or processing requests. Ferguson does not sell your personal information without your consent.
Our website often contain links to other sites to provide you with the best information. Ferguson is not responsible for the privacy practices of other sites you may visit.
If you have any questions about our privacy policies, please contact us by phone at 1-888-222-1785 or email us at firstname.lastname@example.org. Thank you for choosing Ferguson.com.
In an effort to improve the performance and functionality of the website, Ferguson.com uses a third party software from CrazyEgg.com to track website user behavior which records; percentage of page viewed, area of page clicked on and 'moused-over'. No personal or payment information is recorded by this third party. However if you would like to opt-out of being tracked, please follow this link, www.crazyegg.com/opt-out and follow the instructions.