Credit Card Fee Information
Beginning April 1, 2025, there will be a processing fee for payments made on your account if you choose to pay by credit card.
The decision to implement this change is a direct result of the rising costs associated with processing credit card transactions in addition to the cost of offering extended payment terms. We will charge a processing fee of 3% of the payment amount (or the maximum surcharge permitted by applicable state law, if lower than 3%), which is no greater than our cost of acceptance.
Important Update to Credit Card Payment Options
Credit card payments on your account balance must be made through our online payment portal through Ferguson.com, where both ACH and credit card payments are accepted.
We will no longer accept card payments on account balances at our local branches.
If you are unable to access the payment portal at Ferguson.com, you can contact us directly at 888-522-4495 or by email at Payments@ferguson.com.
No processing fee will be assessed on COD/Cash transactions. This fee only applies to payments on credit account balances.
To avoid this fee, consider ACH as an alternative payment method.
For security reasons, please do not email credit card information.
Ferguson.com is available to you 24/7, and now it’s easier than ever to manage your Ferguson account. Over the past year, we have enhanced our website features, allowing you to pay your bill in just a few easy clicks, and more recently, have added the option to attach a remit to your payment.
To get started, register for an account, and check out our Online Bill Pay tutorial for more information about paying your bills online.
Thank you for your continued partnership.
Frequently Asked Questions
This is being introduced to align with the actual costs associated with credit card transactions. Credit card companies charge fees for processing payments, and the surcharge helps offset these expenses, allowing us to maintain competitive pricing on our products and services.
The surcharge is a percentage of the transaction amount and is reflective of the fees charged by credit card companies. The fee will be 3% of the payment amount and will be clearly communicated during the checkout process.
No. The surcharge only applies to payments made toward credit accounts.
Yes. You have the option to use alternative payment methods such as ACH to avoid the credit card surcharge. ACH payments are the most secure payment method, and they can be completed online. Check payments sent by USPS to our lockbox are still an option, but they are the least secure due to check theft and fraud.
No. The surcharge applies uniformly to all credit card transactions to maintain fairness and consistency.
No. The introduction of the credit card surcharge does not affect the pricing or terms associated with other payment methods.
Your best option is to pay online using our convenient payment portal through Ferguson.com. This is the fastest and most secure method. It is available 24/7, and you can pay your bill in just a few easy clicks. To get started, simply go to Ferguson.com to enroll, and check out Ferguson.com/Billpay for more information about paying your bills online. If you are unable to pay your bill through our online portal, or need help in enrolling, our Payments Team can be reached at 888-522-4495 for assistance.