How to Navigate Orders
Learn how to view your Ferguson account order history, see order status, view order details and use order approval.Orders Overview
The Orders page lets customers view and manage all online and offline company orders (made under the master customer number) in one place, including orders placed by other employees. Users can search, filter, view order details, track deliveries, and reorder items, making it easy to stay organized and quickly access order information.
Order Tracking: To track an order, users access the order on the Orders page, expand the order details to find the tracking shipment number, and click the “Track Shipment” link to view delivery status and estimated delivery time.
Order Approval
Order Approval allows companies to require approval before online orders are submitted, helping ensure purchases meet job requirements and providing visibility into what employees are ordering.
Account Administrators assign Purchasers (who create orders) and Approvers (who review and approve/reject them). Orders are submitted to an Approver, who is notified via Message Center and email, reviews the order, and then approves or rejects it.
Users can access and manage approvals from the Dashboard, Orders page (Order Approval tab), or notifications, where they can track status, view details, and search or filter orders.
This feature helps companies stay organized, control purchasing, track order activity, and streamline the approval process before orders are finalized.