Submit a Warranty Claim

This represents a significant change, and we appreciate your understanding. Let’s break it down:

• We have consolidated all HVAC equipment manufacturer paper claims into a single digital form that can be utilized ahead of or behind login on Ferguson.com. The form can be accessed by visiting: www.ferguson.com/hvac-warranty-form.

• To submit the form, the following information must be filled out:

  • Contractor business information, including Ferguson account number

  • Homeowner information

  • Claim type (parts claim, full unit claim, or compressor/evaporator coil claim)

  • Unit and replacement/failed part information

  • NOTE: If a field is required and not properly filled out the text will change to red and not allow the user to proceed to the next step or submit the form. Some fields (like the document upload field are optional).

• Upon submission, the form is sent directly via email to the Ferguson HVAC Central Warranty team to process.

• The individual submitting the form will receive an email summarizing the claim details, including contact information for the HVAC Central Warranty team and a REQ number for tracking progress and communications related to the claim.

• If a part needs to be returned, the HVAC Central Warranty team will inform the individual who submitted the form. The return may either be managed through the branch or handled directly by the contractor.

• Once the manufacturer approves the claim, the HVAC Central Warranty team will issue a credit to the account number provided by the contractor and notify the user that submitted the form that their claim has been completed.

To ensure timely and successful processing of warranty claims, please follow these guidelines as you prepare your form:

• Claims must be submitted within 30 days of the date of repair.

• The repair must be completed before submitting the claim.

• The repair part must be purchased through Ferguson.

• A Ferguson invoice is required for all claims.

• A valid serial number must be included.

• A valid homeowner’s name and address are required.

• For full unit claims, please ensure prior authorization is secured. Prior authorization is required for all unit exchanges; without valid authorization no claim will be filed.

• Include photo documentation especially for the following claims:

  • For compressor claims: include a picture of the failed compressor rating plate and the new replacement compressor rating plate.

  • For full unit claims: include a picture of the failed unit rating plate (required) and the new replacement unit rating plate.

To help everyone get used to the new digital process we will continue to accept paper forms at the branch until July 31st, 2025. After this date we will require all HVAC equipment manufacturer warranty claims be submitted through the digital form on Ferguson.com.

July 31st, 2025.

The HVAC Central Warranty team: warranty.inquiries@ferguson.com

Yes, you will receive a summary of the information submitted through the form, contact information of who to reach out to if you have questions, and a REQ number to assist with tracking and claim status.

While the Ferguson associate has access to the digital warranty form on Ferguson.com, it is the contractor who should submit these claims. This new process enhances efficiency for the contractor and enables our HVAC Central Warranty team to process claims more swiftly, resulting in faster credits to the contractor’s account.

Yes, the form is available ahead of and behind login on Ferguson.com.

The HVAC Central Warranty team receives these submissions via email.

The email address of the person who submitted the claim will receive an email with a REQ number after submission. This assists with questions and tracking when communicating with the HVAC Central Warranty team.

Currently, there is no digital means to track warranty submissions. We recognize this need and have prioritized it on our to-do list. In the meantime, you can contact the HVAC Central Warranty team and provide the REQ number received via email following submission.

The HVAC Central Warranty team (or your local branch) will contact you to let you know when a part needs to be returned. Sometimes you may be directed to return it to the branch and times you may be provided a prepaid shipping label to ship it yourself. Either way, the HVAC Central Warranty team (or your local branch) will initiate the process.

You can visit www.ferguson.com/hvac-warranty-form to access the warranty form.

HVAC warranty parts & full unit claims for the following manufacturers can be submitted through the digital warranty form:

• American Standard

• Carrier

• Daikin

• Durastar Minisplits

• Durastar Unitary

• Friedrich

• Fujitsu

• Goodman

• International Comfort Products (ICP)

• Mitsubishi

• Oxbox

• Rheem HVAC

• Ruud

• Trane

Not today but we’re looking into it. It can, however, be accessed on the mobile friendly version of the website. “Mobile friendly” means when you type in a URL on the browser of your phone and access a website that way instead of through a button (aka app) on your phone.

The paper-based process is slow and inefficient for both our team and yours. By utilizing a digital form, we can expedite the claims processing, resulting in a quicker return of funds to your account.

Currently, this process is exclusively for HVAC products; however, we recognize that other product categories could benefit from this streamlined process. We will keep a close eye on the advantages and challenges associated with this new approach, using our insights to potentially extend it to other products or brands down the line.

Warranty claims for the following HVAC brands can be processed using the digital form:

• American Standard

• Carrier

• Daikin

• Durastar Minisplits

• Durastar Unitary

• Friedrich

• Fujitsu

• Goodman

• International Comfort Products (ICP)

• Mitsubishi

• Oxbox

• Rheem HVAC

• Ruud

• Trane

We will not be accepting HVAC paper warranty forms after July 31st, 2025. Please contact your local branch for additional information

You can contact the HVAC Central Warranty team at warranty.inquiries@ferguson.com. Please keep in mind this team only processes HVAC warranties for the following brands:

• American Standard

• Carrier

• Daikin

• Durastar Minisplits

• Durastar Unitary

• Friedrich

• Fujitsu

• Goodman

• International Comfort Products (ICP)

• Mitsubishi

• Oxbox

• Rheem HVAC

• Ruud

• Trane

If you have questions about a warranty pertaining to a brand outside of this list please contact your local branch.